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requently Asked Questions (FAQ) - CalturCollection
Welcome to the CalturCollection FAQ page! We’ve compiled answers to the most frequently asked questions about our store, where we offer a wide range of stylish and high-quality clothing for both women and men. If you don’t find the answer you're looking for, feel free to contact us directly, and we'll be happy to assist you.
1. What types of clothing do you sell?
At CalturCollection, we offer a curated selection of clothing for both women and men, including casual wear, formal attire, outerwear, and accessories. Our collection is designed to cater to a variety of styles, from everyday essentials to sophisticated looks, all made with quality and comfort in mind.
2. How can I place an order?
Placing an order is easy! Simply browse through our women’s and men’s clothing collections, select your favorite items, and add them to your cart. Once you're ready, proceed to checkout, fill in your shipping details, and complete the payment. You’ll receive a confirmation email with your order details once your purchase is complete.
3. Can I modify or cancel my order?
If you need to modify or cancel your order, please contact us immediately at calturcollection@gmail.com or 03184040343. We will try our best to accommodate your request. However, once an order has been processed and shipped, we are unable to make changes or cancellations.
4. How long does shipping take?
Orders are typically shipped within 2-7 business days, depending on your location and the shipping method selected. You’ll receive a tracking number via email once your order has shipped, so you can track its progress.
5. Do you offer international shipping?
Currently, we only ship within [insert country/region], but we’re working on expanding our shipping options to more areas. Stay tuned for future updates regarding international shipping!
6. What payment methods do you accept?
We accept various secure payment options, including:
- Credit and Debit Cards (Visa, MasterCard, American Express)
- PayPal
- Other secure payment methods available during checkout
7. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order through the shipping carrier’s website. If you have any issues tracking your package, feel free to reach out to us for assistance.
8. Can I return or exchange an item?
Yes! We want you to be completely satisfied with your clothing. If you're not happy with your purchase, you can return it within 30 days of receiving it, provided the item is in its original condition and packaging. Please refer to our [Refund & Return Policy](link to policy) for detailed instructions or contact us directly for assistance.
9. What if my order arrives damaged or defective?
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a return, replacement, or refund at no additional charge. You can reach us at calturcollection@gmail.com or call 03184040343 for immediate assistance.