free shipping all over the pakistan
03184040343 calturcollections@gmail.com
free shipping all over the pakistan

FAQ

Frequently Asked Questions (FAQ) - CalturCollection

Welcome to the CalturCollection FAQ page! We’ve compiled answers to the most common questions our customers ask. If you don’t find what you're looking for, please feel free to reach out to us directly, and we’ll be happy to assist you.

1. How can I place an order?

Placing an order with us is simple! Browse our collection, select the products you wish to purchase, and add them to your cart. When you're ready, proceed to checkout, enter your shipping details, and complete the payment. You will receive an order confirmation email with the details of your purchase.

2. Can I modify or cancel my order?

If you need to modify or cancel your order, please contact us as soon as possible at calturcollection@gmail.com or call 03184040343. We will do our best to assist you, but please note that once your order has been processed and shipped, we are unable to make changes or cancel it.

3. How long will it take for my order to arrive?

Orders typically take 2-7 business days to arrive, depending on your location and the shipping method selected at checkout. You will receive a tracking number once your order has shipped, so you can monitor its progress.

4. What shipping options do you offer?

We offer a variety of shipping options to meet your needs, including standard and expedited shipping. The available options will be shown during the checkout process. Shipping costs are calculated based on your location and the weight of your order.

5. Do you ship internationally?

Currently, we ship to most locations within [insert country/region]. Unfortunately, we do not offer international shipping at this time. Please check back with us in the future as we continue to expand our services.

6. How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment through the carrier's website. If you have trouble tracking your order, feel free to contact us at calturcollection@gmail.com.

7. What payment methods do you accept?

We accept a variety of secure payment methods, including:

  • Credit and Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Other secure payment options (as available during checkout)

8. Can I return or exchange an item?

We want you to be completely satisfied with your purchase. If you’re not happy with your order, you can return it within 30 days of receiving it, as long as it is unused and in its original packaging. For more information, please check our [Refund & Return Policy](link to policy) or contact us directly.

9. What if my order arrives damaged or defective?

We apologize if your item arrives damaged or defective. Please contact us within 7 days of receiving your order, and we will arrange for a replacement or refund. You can reach us at calturcollection@gmail.com or call 03184040343 for assistance.

10. Do you offer gift cards?

At this time, we do not offer gift cards. However, we offer a wide variety of products that make great gifts. Feel free to browse our collection for something special!

11. How can I contact you if I have a question or concern?

You can always reach us via:

  • Email: calturcollection@gmail.com
  • Phone: 03184040343
  • Our team is available to assist you during business hours, and we will respond to your inquiry as quickly as possible.